The aCAR website is designed for online Personal shopping only. Any bulk orders of items that are deemed to be beyond personal shopping levels may be cancelled at our discretion and payment refunded. All transactions are processed in USD Dollars. Where assortments are shown, prices quoted are for each individual item. Display accessories and batteries are not included unless specified. Some items may not be on display at all stores. As items are refreshed often, styles and colours may vary from those shown. Online orders will be fullfilled using the most current version of the item available. We reserve the right to restrict quantities sold.

Check Store Stock feature:

Stock levels shown at stores are a guide only. Please check with store to confirm availability.

Ordering Online:

By ordering online, you agree to our terms and conditions outlined on this page. Please make sure when ordering online that you are happy with your order. Once placed, changes and cancellation of any order is not possible once the order has been picked for despatch as our automated processes make it almost impossible to stop or find your order to cancel. If your order has not yet been picked, we will be able to stop the order. Please contact us as soon as possible to find out the status of your order and to see if it is possible for changes or cancellations. If you parcel is already being processed and you no longer want the order, you will need to arrange postage back to us at your expense and we will be able change or cancel the order. Shipping paid is non refundable! For more information, please contact our Customer Service Team.

Shipping and Delivery Policy:

We deliver products Hong Kong wide using Hong Kong Post, SF Express and couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 7 business days in non peak periods. Shipping times are estimated at between 2-3 business days depending on your location within Hong Kong Hong Kong Post service delivers Hong Kong wide and requires a signature for delivery. If you choose to request safe drop or redirect your parcel with Hong Kong Post, aCAR accepts no responsibility for lost or stolen parcels. Deliveries are to be made to physical addresses only. Post Office Boxes are not accepted. If delivery is unable to be completed at the nominated address, parcel will be returned to a Hong Kong Post or other depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly, if an item is unavailable for any reason at the time of order picking and sourcing will delay shipment significantly, we may cancel the item from the order and refund the value. In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary. Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself. As we are a Bricks and Mortar store that sells to walk in customers, some items may be pricemarked with the retail price ticket. We now offer Express Post as a shipping option. This is not an overnight service. Please be aware that Express Post is still subject to our 2-3 Business Day despatch time. However, we do treat Express as priority and aim to have your parcel despatched earlier if possible.

Shipping Destinations:

aCAR ships goods Hong Kong and around the world! Please contact us to discuss any Special Orders

Personal Shopping Only and Limits:

This website is for personal shopping only. If quantities ordered exceed what we regard as being normal personal shopping quantities, we reserve the right to cancel the sale. Some items have limits that can be purchased of that item. If the limit is exceeded, the order may be reduced or cancelled and balance payment refunded. Please contact us if you wish to place an order for larger quantities.

Customer Service Policy:

aCAR is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days locally; in the event that an ordered item is not available or if possible, notify you to arrange an agreeable alternative item. Please check your receipt/order confirmation carefully to ensure your order is correct. This receipt/order confirmation is required for any returns or later queries. If there are any errors on this receipt/order confirmation, please contact us immediately via our contact page to address any concerns. Users using the checkout pages or using the various contact forms such as Enquiry or Catalogue download may have their email addresses added to our subscription list. Users are free to unsubscribe at any time by using the link on any mail outs. These email addresses will not be shared with any third party.

Terms and Conditions:

Display accessories may not be included in the sale price. Unless specified batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores. As items are refreshed often, styles and colours may vary from those shown. We reserve the right to restrict quantities sold. Some items may be excluded from layby. Prices apply while stocks last during the currency of the catalogue. All items in the catalogue have been included in good faith and on the basis that the items, as described, will be available during the sale period. In some cases, prices in the catalogue may be further reduced. Assembly may be required for some items. Bicycle and wheeltoys are supplied partially assembled. Savings shown are based off Recommended Retail Prices.

Privacy Policy:

Please see our latest policy here https://www.acar.hk/privacy Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy:

When purchasing from aCAR your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre. In some cases, you may be required to provide further identification for additional security against fraud. For all orders we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase. Please hold onto this as you may require it later. We accept Visa and MasterCard on our website or alternatively you can contact our sales team to obtain details for bank deposit payment. In the case where goods were purchased online, the following conditions apply. Change of Mind: Freight costs, to return the product to us by Post/ Courier and/ or to resend the new item back to the customer are covered by the Customer. Goods must be shipped in a strong box to avoid being damaged in transit. aCAR may in its absolute discretion decline to accept an order from a customer and refund any monies paid. Occasionally, some items shown on this website will sell out without notice. We will remove any items no longer available as soon as possible. In addition, item colours and styles are refreshed regularly. This means that in some cases older models may be displayed that are no longer available. Credit card or Stripe payments are charged at time of order. All orders are to be fully prepaid prior to fulfilment. Once orders are fulfilled, we will despatch. Our online inventory system is updated regularly. If you purchase an item that is no longer available, we will contact you as soon as possible to offer a refund or an acceptable substitute. Unless otherwise specified, all prices displayed are for a single item or an each price. For illustration purposes, we may display more than one item in a single image. The price shown is for one only of the items shown. Where items are indicated as Randomly Assorted, the item sent may be the item shown or another similar item from the currently available assortment. While every effort has been made to ensure the information and pricing on this website and in emails sent by us is accurate, errors may sometimes occur. We will correct any errors as soon as possible. We reserve the right to alter prices if we have inadvertently published an incorrect price or postage. If this happens and the item has been been purchased, we will contact you and notify you of the correct price or postage and determine if you wish to proceed at the correct price or postage or cancel your order. We reserve the right to correct typographical errors. Some items are excluded from layby. There is a fee on laybys. Assembly may be required for some items. Bicycle and wheeltoys supplied partially assembled. Display accessories are not included in the sale price. Unless specified batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores. We reserve the right to restrict quantities sold. Savings shown are a guide only. Please check your local store for correct pricing. Youtube and Video content may be sourced from International sites and may include International pricing (eg US or UK pricing in some cases) or styles not available locally. Demonstration internet links referred to and Video content used in this website are not endorsed by aCAR. Some offers may continue beyond the sale end date. Limited Stock items may not be available at all stores. Email addresses submitted will only be used by aCAR for promotional and newsletter purposes. Subscribers may be automatically entered into any current online competitions we run. If an error occurs during the checkout or payment steps, we will contact you to resolve the problem or cancel the sale and refund any amounts paid. We reserve the right to cancel or limit any subscription at any time. Any alterations to details on this website or to emails sent by aCAR, particularly in regards to a price or offer will not be honoured. Activities such as forgery, falsification or alteration of any aCAR document, electronic file or email may be fraudulent and further action may be taken. These terms are subject to change without notice. Please check instore for further information. aCAR Diorama These terms and conditions are current as at 1/Oct/2024 and are subject to be updated at any time.